Metiscom legal
This policy explains how Metiscom collects, uses, protects, and shares information, including mobile phone information used for SMS customer communications.
Last updated: September 4, 2026We may collect business contact information such as name, company, email address, phone number, service address, billing details, support request details, project information, customer portal activity, and communications you send to us.
If you opt in to SMS messaging, we may collect your mobile phone number, SMS consent status, opt-in source, opt-in date and time, message history, and opt-out or help requests.
We use information to respond to inquiries, provide services, manage customer support, coordinate projects, send requested communications, maintain security, monitor service performance, improve operations, and meet legal or contractual obligations.
Intelligent Communication Services, doing business as Metiscom, uses this customer care messaging program only for scheduled telecommunications, network, IT installation, maintenance, or technical-support appointment reminders; support-ticket status updates, technician scheduling, troubleshooting requests, and completion notices; and service-account or client-portal access updates. The program does not send balance, payment, or marketing messages.
No phone/mobile number information will be shared with third parties or affiliates for marketing or promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
We will not sell, share, or rent your SMS opt-in information to any third party for any reason other than to deliver the specific services associated with the campaign. However, we may share your personal data, including your SMS opt-in or consent status, with third parties that assist us in providing messaging services, such as platform providers, phone carriers, and other vendors involved in delivering text messages.
We do not sell, rent, buy, or transfer SMS opt-in data for non-service-related purposes. Consumer data, as it relates to SMS messaging, will not be shared for third-party or affiliate marketing because explicit one-to-one consent is required for SMS communications. Consent is obtained only through the verbal-consent process described in our Terms & Conditions. Message frequency varies based on appointment, support-ticket, and service-account activity. Message and data rates may apply.
We may use trusted service providers to support hosting, communications delivery, security, monitoring, ticketing, customer portal operations, payment processing, analytics, or other business operations. These providers are permitted to use information only as needed to provide services to Metiscom.
You may opt out of SMS messages at any time by replying STOP. For help, reply HELP or contact info@intelligentcs.com.
You may also contact us to update your business contact information or request changes to communication preferences.
We use administrative, technical, and operational safeguards designed to protect information from unauthorized access, disclosure, alteration, or destruction. No system can be guaranteed completely secure.
We retain information as long as reasonably necessary for business operations, customer support, legal, accounting, security, compliance, and contractual purposes.
Questions about this policy can be sent to info@intelligentcs.com or by calling 866.427.3330.